Answers from your own store
Every answer comes from your Ecwid products, stock, policies and pages, in the shopper's language, day and night. If something isn't in your store, it says so instead of guessing.
Ecwid
AI chatbot for Ecwid stores
Whether your Ecwid store is an Instant Site or embedded in another website, the agent answers shoppers, recommends products and adds them to the Ecwid cart.
Or try a paid plan free for 7 days
Free plan: 50 AI replies a month, no card. Paid plans start with 7 days free, then from $79 a month plus tax. Cancel before the trial ends and you pay nothing.
What your Ecwid shoppers get
Adds to the Ecwid cart in the chat
Shoppers pick a size or colour and quantity in the chat and tap Add to cart: the item goes into their own Ecwid cart, so checkout works exactly as it does today.
Your team only when it matters
It handles the questions that used to land on a person, and hands over with the full conversation only when someone has to act, like a refund outside your policy.
Install on Ecwid in minutes
- 1
On an Ecwid Instant Site, go to Website › Tracking & Analytics › Custom code and paste your 11xsales.ai code.
- 2
If Ecwid is embedded in another site, add the code to that site instead.
- 3
Save and publish.
Your code is in the app, under Chat setup › Install, which also checks the chat is live on your site.
What it learns from your Ecwid store
- Your product catalog feed
- Pages and policies
- Documents you upload
Add more any time: documents, website pages, text and corrections, and on Scale, Git and database sources.
Start free trial7 days free on paid plans, then from $79 a month plus any applicable tax. Payment method required: you approve the plan in Shopify, or add a card. Cancel before your trial ends to avoid subscription charges.
Ecwid questions, answered
No. The chat loads after your page, in its own isolated container, from one small script that browsers cache. Your pages render exactly as before.