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AI sales agents, answered.
Plain answers to the questions store owners ask about AI sales agents and shopping assistants: what they do, how they work, and how to pick and set one up.
What is an AI sales agent for Shopify?
An AI sales agent for Shopify is a chat assistant on your store that answers shoppers' questions from your own products, stock and policies, recommends the right product, and helps them buy, for example by adding the item to their Shopify cart from the chat. Unlike a scripted chatbot, it understands free-form questions and looks up real store data before it answers.
Read the answer →AI sales agent vs chatbot: what's the difference?
A traditional chatbot follows scripted flows and keyword rules, so it handles the questions you anticipated and stalls on the rest. An AI sales agent understands questions in the shopper's own words, looks up your live catalog, stock and policies before answering, recommends products and helps the shopper buy, handing over to a person only when one is needed.
Read the answer →How do AI shopping assistants work?
An AI shopping assistant combines your store data with a language model. When a shopper asks something, it searches your catalog, policies and pages for the relevant facts, and the model writes a reply using only those facts, then shows matching products and lets the shopper add one to the cart. Guardrails check prices and keep it from inventing products or policies.
Read the answer →Can an AI sales agent improve Shopify conversion rates?
It can, when lost sales come from unanswered questions, hard-to-find products or doubts about fit, delivery and returns: an agent answers those in seconds, at any hour, and puts the right product in the cart. It won't fix traffic quality, pricing or a broken checkout. The reliable way to know is to measure it on your own store, not to trust an industry average.
Read the answer →How can AI reduce ecommerce customer support workload?
Most ecommerce support volume is repeat questions: where is my order, what's your return policy, does this come in my size, when will it ship. An AI agent can answer these instantly from your store data and order system, around the clock, and pass only the cases that need a person, such as refunds outside policy, to your team with the full conversation.
Read the answer →How do you set up an AI shopping assistant on Shopify?
With 11xsales.ai it takes a few minutes and no code: sign in with Shopify to connect your store, let the agent read your products and policies, then in Shopify go to Online Store, Themes, Customize, App embeds and turn on the 11xsales.ai chat. Test it in the free preview before shoppers see it.
Read the answer →How to choose an AI sales assistant for Shopify
Pick the one that answers accurately from your own store data, lets shoppers add to cart inside the chat, hands off cleanly to your team, and has pricing you can predict. Most importantly, try it on your own store before paying: the best assistant is the one that handles your products and your shoppers' questions well.
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